Privacy Policy

Last Updated: March 26, 2026

This Privacy Policy describes how Alien-security.com ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website [https://www.alien-security.com] (the "Site") and when you interact with our products, services, or communications. By using our Site or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Personally Identifiable Information (PII) You Provide Directly

You may choose to provide us with the following information:

Contact Information: Name, email address, phone number, company name, and mailing address (e.g., when submitting an inquiry, requesting a quote, or contacting customer support).
Account Information: If you create an account or register for certain services, we may collect a username, password, and related profile information.
Payment Information: Payment details may be collected for purchases (processed securely by third-party payment gateways; we do not directly store credit card information).
Inquiries and Feedback: Any messages, questions, or feedback you submit through contact forms or email.

B. Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and usage, including:

IP Address
Browser Type and Version
Operating System
Device Type (e.g., mobile, tablet, desktop)
Pages Visited and Time Spent on the Site
Referring and Exit Pages
Cookies, Web Beacons, and Similar Technologies (see Section 5)

2. How We Use Your Information

We use the information we collect for various purposes, including:

To respond to your inquiries, requests, or feedback.
To provide, maintain, and improve our products, services, and website.
To process orders, payments, and transactions (when applicable).
To send you important updates, order confirmations, and administrative messages.
To personalize your experience and deliver relevant content.
To analyze usage trends and improve our services.
To detect, prevent, and address technical issues or security breaches.
To comply with legal obligations.

3. How We Share Your Information

We are committed to protecting your privacy and do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

With Service Providers: We may engage trusted third-party service providers to assist with hosting, payment processing, shipping, marketing, analytics, or other operational functions. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
For Legal Compliance: We may disclose your information if required by law, regulation, legal process, or governmental request, or to enforce our policies, protect our rights, or ensure the safety of our users or the public.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business or assets, your information may be transferred as part of the transaction.

We do not share your personal information with third parties for their own marketing purposes without your consent.

4. Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies to:

Enhance your browsing experience
Remember your preferences
Analyze site traffic and usage
Deliver personalized content and advertisements

Types of Cookies We Use:

Essential Cookies: Required for basic website functionality.
Analytical/Performance Cookies: Help us understand how the site is used (e.g., Google Analytics).
Functionality Cookies: Remember choices you make (such as language or region).
Advertising/Marketing Cookies: Used to deliver relevant ads (if applicable).

You can control cookie preferences through your browser settings. Please note that disabling certain cookies may impact site functionality.

By using our Site, you consent to the use of cookies as described in this policy.

5. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

The right to access the personal data we hold about you.
The right to request correction or deletion of your data.
The right to opt out of marketing communications.
The right to restrict or object to certain types of processing.

To exercise these rights or inquire about your personal data, please contact us at:

Email: sales@alien-security.com

Address: Floor 5, K Building, Xuzhou Institute of Technology Science Park, Quanshan District, Xuzhou

You may also manage your cookie preferences through your browser settings.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Children’s Privacy

Our Site and services are not intended for individuals under the age of 13 (or the minimum legal age in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it promptly.

8. International Data Transfers

If you are visiting our Site from outside China, please note that your information may be transferred to, stored, and processed in China, where our servers and operations are located. By using our Site, you consent to such international transfers.

9. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated policy will be posted on this page with a new "Last Updated" date. We encourage you to review this policy periodically.

This policy was last updated on: March 26, 2026

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Alien-security.com

Email: sales@alien-security.com

Address: Floor 5, K Building, Xuzhou Institute of Technology Science Park, Quanshan District, Xuzhou, China

Phone: +86-18361210823

WhatsApp: +86-18361210823

We are committed to respecting your privacy and ensuring that your personal information is handled in a safe, transparent, and responsible manner.